No inbound work without a sales team
A small operator gets its work through the phone, through a broker who takes a cut, or through one large customer it cannot afford to lose. After that, speed decides. A Harvard Business Review audit of 2,241 US companies found that firms contacting a web enquiry within an hour were about seven times as likely to have a qualifying conversation as those that tried an hour later. When your price reaches the shipper third, the job has usually gone.