Questions & Answers

Miridia is a modular, extensible supply chain and automation platform. It harmonises data across the software you already use, lets you build custom workflows and automations on top of it, and is purpose-built for eCommerce, retail, manufacturing, and logistics operations.

Miridia orchestrates and automates the workflows behind order, customer, product, supplier, inventory, and fulfilment management. That includes location-based inventory tracking, purchase order management, bill of materials, and connecting you to our expanding fulfilment network for instant delivery quotations.

Miridia connects logistics providers with eCommerce businesses looking for delivery solutions, and automates the operational work in between. It can handle quotation generation, customer support channels, route planning, stock transfers between locations, and more.

For manufacturers, Miridia ties production to demand. Bill-of-materials management with cost roll-ups, component-level stock tracking, and automated purchase orders mean you can plan procurement against forecasted demand and keep accurate landed costs as inputs change.

Miridia addresses operational complexity at scale: visibility gaps across multiple locations, fragmented systems, multi-jurisdiction compliance, and the need for documented, auditable processes. Master/sub-business data inheritance gives franchise and multi-branch organisations centralised catalogue management, location-scoped pricing, and consolidated inventory visibility while keeping local transactional independence.

Businesses of any size in logistics, retail, manufacturing, or online commerce that want to automate parts of their fulfilment, support, and reporting processes. Typical users include logistics managers, eCommerce owners, CTOs, operations and warehouse managers, and franchise operators.

Yes. Miridia supports ZPL (Zebra) label printing with custom templates, and can generate carrier waybills automatically as part of a fulfilment workflow. We support a combination of on-site and cloud-based printing depending on your requirements; the most common setup is on-site printing with Zebra printers at 300 DPI.

Yes. Miridia connects to major international carriers like UPS, DHL, and FedEx as well as an expanding network of local and regional carriers, returning rate-card quotations you can present or auto-select. You can also onboard your own logistics network and quote against your own rate cards.

No problem. We've built custom logistics integrations for several customers and can accommodate yours as a custom module. If our team thinks the integration could benefit other customers, we implement it at no additional cost.

Yes. Beyond parcels, Miridia supports pallet and container shipments and the multi-location operations that come with them. This makes it suitable for wholesale, distribution, and freight-forwarding scenarios that pure parcel platforms don't cover.

Yes. Miridia supports inter-location stock transfers and internal ordering for franchise and multi-branch operations, and route planning can be configured or automated for logistics providers. These are typically set up as out-of-the-box configuration, with custom workflows for anything specific to your operation.

Yes. Because nearly every operation is accessible via the API and the platform is event-driven, telemetry and IoT inputs (such as temperature, location, or device readings) can be ingested and used to trigger workflows. This is usually configured as a custom integration or module to fit your hardware.

Yes. Miridia performs zero-downtime data migration of products, customers, and orders between supported platforms, with no data loss. Your store keeps running while we move and reconcile the data, so you're not locked into any single eCommerce platform.

We start with a discovery call to understand your processes, then document requirements and map use cases. If custom development is needed we provide a proposal. After plan selection we configure integrations, run testing, and provide training and go-live support.

No. Existing products, customers, and order history are migrated into Miridia intact, and inventory movements carry full audit trails from the point of import. You keep a complete record rather than starting from a blank slate.

It depends on the number of integrations and how much custom work is involved. A standard configuration with a couple of integrations can be live quickly, while migrations and bespoke workflows are scoped during discovery so you have a clear timeline before committing.

Yes. Our consultants help map your current processes to Miridia during onboarding and can build the initial workflows and automations for you. For anything that should become a permanent part of your operation, they'll recommend a fit rather than leaving you to assemble it alone.

Yes. Miridia can generate purchase orders automatically when stock reaches reorder thresholds, consolidate and group line items per supplier, and route them through approval workflows before sending. Goods received notes then reconcile what actually arrives.

Yes. This is usually configured as a custom workflow that triggers on the right event and emails a quotation automatically. If it's central to how you operate, speak to our consultants about a permanent solution tailored to your needs.

Yes. Returns can be handled as a workflow that restocks inventory, updates the order, and notifies the customer and accounting system. It's typically set up out of the box and then extended with a custom workflow for any rules specific to your business.

Miridia is an event-driven orchestration platform. Most events it publishes can be subscribed to and extended using workflow tools like N8N, Power Automate, Zapier, or custom webhooks, so you can build or extend almost any business process without changing the core product.

Yes. With workflow integrations like N8N you can build AI-enabled automations for marketing content generation, reporting and insights, customer support, anomaly detection on delivery exceptions, and predictive stock replenishment suggestions.

Yes. Approval workflows (for example on purchase orders) and workflow-enforced governance rules let you require sign-off and keep auditable records. These can be configured out of the box or extended as custom workflows for stricter controls.

Shopify, Wix, WooCommerce, SquareSpace, and BigCommerce are supported, with product, order, customer, and fulfilment tracking sync.

Xero, Zoho Books, Intuit QuickBooks, and SAGE Cloud are available out of the box, with SAGE Evolution via consulting services. These support product sync (including BOM cost data), customer sync, invoice generation, and ledger synchronisation.

Yes. If a required integration isn't listed, it can almost always be introduced as a custom module via Miridia consulting services. Nearly every operation within the platform is accessible via an extensive API, which makes custom integrations straightforward.

Yes. Because your data is accessible via the API (and via direct access on self-hosted deployments), you can connect tools like Power BI, Metabase, or Looker to build your own dashboards and reports on top of Miridia data.

Yes. Beyond configuration and workflows, our team builds custom modules for needs that don't fit existing functionality, such as a bespoke carrier or an industry-specific process. Speak to our consultants about scoping a permanent module that fits your business.

Nearly every operation within Miridia is exposed through the API, and the platform publishes events you can subscribe to. There's no API rate limiting applied, so you can drive the platform programmatically and integrate it deeply with your own systems.

Absolutely. With Miridia you have access to your products, customers, reports, and workflow data from a single dashboard. You can export all of it, access it via API, and migrate between supported integrations without being locked in.

Yes. You can export your full dataset at any time, and you can request a complete copy of your data from our team. Miridia is built around data portability, not lock-in.

Yes. Self-hosted deployment is available on the Enterprise plan for organisations with data sovereignty or specific infrastructure requirements, keeping your data within your own environment.

Yes. Miridia's AI Studio lets you query your own data in plain language and get back answers, inline reports, and visualisations, without writing SQL or building a dashboard first.

Each organisation's business data lives in its own isolated schema, separate from identity and routing data. Combined with self-hosted options on Enterprise, this gives you strong tenant isolation and clear control over where your data resides.

Yes. Miridia produces demand forecasts that can feed procurement directly, so reorder thresholds and automated purchase orders reflect expected demand rather than guesswork. Forecasts can also inform replenishment suggestions across locations.

Yes. Forecasted demand can feed your reorder logic so purchase orders are generated at the right quantities and times, then grouped per supplier and sent through approval workflows. This closes the loop between planning and procurement.

Yes. AI Studio lets you chat with Miridia and your own data, returning answers with inline reports and visualisations. It's designed so operators can get insight without needing an analyst to build a report first.

Yes. Using AI-enabled workflows you can flag delivery exceptions, unusual orders, or stock anomalies and trigger follow-up actions automatically. These are typically configured as workflows so you decide what counts as an exception and what happens next.

No, it complements them. AI Studio gives operators fast, conversational access to their data, while you can still connect dedicated BI tools like Power BI or Metabase via the API for deeper, governed reporting.

Yes. If you're interested in a free trial or a discounted version of the product, reach out to us and we'll see what we can arrange based on your requirements.

Starter includes the core platform: up to 2,500 orders/month, 3 integrations, 10 team members, inventory management, purchase orders, stock transfers, BOMs, price lists, the workflow builder, AI Studio chat, and full API access. Advanced modules are priced separately: Miridia Planner (forecasting), the AI Autopilot, and the data warehouse pipeline. Enterprise adds unlimited scale, self-hosted deployment, dedicated support, and custom SLAs.

Yes. Full API access is included on both the Starter and Enterprise plans, and there is no API rate limiting applied.

Yes. Self-hosted deployment is available on the Enterprise plan for organisations with data sovereignty or specific infrastructure requirements.

Miridia offers services in South Africa, The Netherlands, the UK, Germany, Belgium, and the US, with support for EUR, GBP, USD, and ZAR. Additional countries can be added on request.

Yes. Our consulting services cover custom integrations, modules, and workflows. If a capability is core to your operation, our consultants can scope and build a permanent solution rather than leaving it to you to maintain.

Yes. Miridia provides GDPR-compliant data handling with full data export, data portability between platforms, and self-hosted deployment options for data sovereignty requirements.

Yes. Miridia includes HS Code management for customs compliance, and code generation can be configured into your product and shipping workflows so international shipments carry the right classifications.

Multi-jurisdiction tax support (VAT and Sales Tax), HS Code management, full audit trails for inventory movements and price changes, purchase order approval workflows, and workflow-enforced governance rules. Self-hosted options support data residency requirements.

Yes. Because shipment, carrier, and operational data flows through Miridia, it can feed ESG and sustainability reporting, either through built-in reports or by connecting your own BI tool via the API. Specific metrics can be set up as a custom workflow.

Inventory movements and price changes are recorded with full audit trails, and approval workflows capture who signed off on what. This gives you documented, auditable processes for compliance and internal governance.

Cloud deployments keep your business data isolated per organisation, and Enterprise self-hosted deployments let you run Miridia within your own infrastructure to meet data residency requirements in your region.